Measure, improve, engage.
Your platform for managing the customer experience
Develop a customer culture
Improve your reputation
We accompany them
4 key success factors
To ensure the success of your Voice-of-the-Customer program, Mediatech-cx allows you to:
Have a 360° vision of your customers
Centralise your survey feedback, opinions and data concerning your customers’ perceptions
Effectively exploit the Voice-of-the-Customer
Give all your teams the ability to drive and improve the NPS and customer satisfaction
Evolve with agility
Deploy a system that easily adapts to the varied and evolving needs of your teams
Maximise the business impact
Take advantage of our expertise to align your program to your business challenges and continuously optimise it
your project goes into action(s)
#1 Capture and centralise the Voice-of-Customer
Mediatech-cx captures the customer’s genuine perception at the moments of truth
Mediatech-cx continuously adapts
Mediatech-cx automatically collects unsolicited ratings and reviews
Mediatech-cx enriches customer data and boosts your ability to take action.
Centralise existing customer data generated on all types of IT systems.
Correlate with collected customer feedback.
Calculate your customers’ probable satisfaction scores from their profiles and their journeys.
This insight allows you to limit the number of solicitations sent to your customers.
#2 Efficiently leverage the Voice-of-the-Customer
Manage satisfaction and the NPS
View your customer experience indicators on personalised real-time dashboards – NPS, customer satisfaction (CSAT), CES … – by market, by product…
Industrialize continuous improvements
Prioritise your actions and assess their impact using pivot tables, semantic analysis and influencing factor evaluations.
Nurture a customer culture
Give your employees access to real-time customer feedback, on the platform and via instant notifications.
Define your strategy to re-contact dissatisfied customers, automate your actions and measure their impact.
Enhance your reputation
Share your customers’ comments on your website, review sites, etc. Boost your image and increase the click rates for your points of sale.
#3 Mediatech-cx helps you optimise your processes and get the best results
Turn detractors into promoters and transform your company’s managerial stance and customer culture by driving continuous improvements in customer journeys, processes, offers and services…
Keep up-to-date with Mediatech-cx !
Download our white papers and market guides
Best practices and recommendations for guaranteeing the efficiency and effectiveness of your Voice-of-the-Customer programs.
Have a chat with a Mediatech-cx expert
Technology is capable of addressing issues, challenges and objectives, but it still needs to be used appropriately. Wherever you are at in your thinking, we can advise you on the best practices, based on business cases, for setting up a system that will meet your challenges.