Customer centricity accelerator
For more than 10 years, Mediatech-cx has actively contributed to the body of knowledge surrounding customer experience management. Learn more about the vision and dynamic that make Mediatech-cx an essential thought leader in a subject area that has become vital to brand development.
A top customer experience management solution
Customer-centricity is a key challenge for complex organizations because it is the linchpin of a memorable customer experience. Brands and their employees, from the corporate office to the boots on the ground, need a solution that allows them to convert the customer insights captured along their journeys into meaningful actions.
Mediatech-cx, a leader in feedback management and Voice of the Customer, was created for that very reason. The company stands out from the pack thanks to:
- its combination of a powerful, flexible platform and anytime support,
- the equal attention given to employees and customers, and
- a people-driven culture focused on cooperation and excellence.
With the Mediatech-cx platform, clients can:
- collect and organize customer insights (surveys, reviews, production data, etc.) into a unified view,
- define and deploy action plans on the ground,
- coach employees based on customer feedback,
- (re-)engage customers, and
- showcase reviews and indicators externally.
… with two benefits:
- continuously improve the customer experience to maximize satisfaction, brand reputation and profitability, and
- engage employees through a customer-centric, positive management approach.
Major brands such as Air France-KLM, Nespresso, Malakoff Humanis, BNP Paribas Cardif, Engie and EDF all place their trust in Mediatech-cx on a daily basis. Mediatech-cx has offices in Paris and Lille. Its platform is used in 40 countries.