Clients who have trusted us with their feedback management projects


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Malakoff Humanis

Client business overview Malakoff Humanis is the number one group health and supplemental insurance company with 568,000 corporate clients for supplementary pension plans, 10 million insurees and beneficiaries (group and individual policies) and 174 professional associations that place their trust in the group.   What they needed from their solution The solution needed to give […]


Client business overview Air France-KLM and its contact centers by the numbers: 101 million passengers carried 15 million FlyingBlue members 40 contact centers operating in 26 languages 20 million contacts processed per year, of which 60% by phone   What they needed from their solution The group needed to implement a transactional approach with surveys […]

Crédit du Nord

Client business overview The Crédit du Nord Group works with a range of clients: individuals, companies, business associations and institutions. The bank is built around nine highly regionalized brands, including Crédit du Nord, Banque Courtois and Société Marseillaise de Crédit. The group’s human and digital scale makes it a natural fit for entrepreneurial clients.   […]

Nature & Découvertes

Client business overview This brand markets products broadly related to wellness, the senses, games and toys, science, hiking and the outdoors, astronomy and observing nature, jewelry making and books. It owns stores in France, Belgium and Luxembourg.   What they needed from their solution Natures & Découvertes wanted to capture on-the-spot satisfaction data from customers […]


Client business overview Cyrillus is a subsidiary of Cyrillus-Vertbaudet Group, which sells apparel for women, men, children and infants and linens for the home. Cyrillus has stood for good taste, quality and the French lifestyle since 1977. Through its always-fresh collections, Cyrillus conveys its core values of family, elegance and quality. The brand currently operates […]

La Poste

Client business overview La Poste Mail-Parcel Services Branch by the numbers: 19 billion letters and 363 million Colissimo parcels Delivery services six days a week 20 million services performed by mail carriers Second-largest postal service in Europe Number 1 parcel delivery service in France 135,000 employees 70,000 mail carriers equipped with smartphones Nearly 3,000 sites […]

EDF Entreprises

Client business overview EDF Entreprises sells energy solutions and related services such as management, insurance and repairs to a full range of market segments. EDF Entreprises encompasses 8 regions, 2 brands (Entreprises and Collectivités), 5 sales segments, 12 marketing segments and 450 employee-users.   What they needed from their solution The solution had to provide […]

BPCE Factor

Client business overview BPCE Factor is the factoring subsidiary of Groupe BPCE. Its portfolio includes 8,500 professional and corporate clients (sole proprietors, microenterprises, SMBs and major accounts) in B-to-B. BCPE Factor works chiefly with the clients of the BCPE network, such as Banque Populaire, Caisse d’Épargne, Banque Palatine and Natixis. BPCE Factor employs a staff […]


Client business overview Intrum is a worldwide leader in receivables management with operations in 160 countries, including 24 in Europe. It has 9,000 employees (750 in France) and annual total sales of €1.3 billion. Its two main business lines are credit management services (expertise along the entire order-to-cash chain) and acquisition of receivables (expertise in […]

Partenord Habitat

Client business overview Partenord Habitat is a social housing agency in northern France. It manages over 50,000 residential units through a network of 42 agencies and service desks in the Département du Nord administrative region.   What they needed from their solution Partenord Habitat wanted to gauge how satisfied its tenants were with the services […]


Client business overview The BlueLink Group is an Air France subsidiary with 25 years of customer relations expertise. In fact, it was created to manage relations with the airline’s best customers. Armed with a robust skill set, BlueLink now helps other prestigious brands implement their customer relations strategies. BlueLink has a team of over 2,500 […]