For each of your objectives, our solution!

Whether your goals are strategic or operational, we help you meet them.

Your strategic challenges

You want to…

#1

Increase your sales and retain customer loyalty

A happy customer is a customer who will spend more with you. Your challenge is to delight your customers and boost their loyalty.

#2

Reduce your customer service costs

Extra work for your teams, more service calls and callers : as a customer support service is often seen as a cost center, Mediatech-cx helps you streamline your processes and thus helps you reduce the cost of non-quality (decrease of repeated calls, decrease of claims, …).

#3

Improve your brand image

Your brand image is much more than a nice logo and a successful product or service… Above all, it depends on the quality and transparency of the relationship between your company and your customers. By working with you to offer customers a high quality experience, Mediatech-cx contributes to boosting your brand awareness and reputation. In addition, our platform allows you to effectively communicate your actions and share customer ratings, thus improving your image even more.

#4

Develop a customer culture within your organisation

Using a customer relationship management (CRM) tool is not enough to provide a good level of customer experience. Your employees must be instilled with customer-centric culture, where everyone is the ideal ambassador of your customer relations policy. For this, Mediatech-cx is at their side and puts the best techniques at their disposal, empowering each of your employees with the means to directly impact customer satisfaction.

Your operational challenges

You want to…

#1

Drive, measure and act on the key moments in the customer journey

Managing the customer journey and understanding each step to better analyse and improve it requires continual effort and precise methods. Mediatech-cx offers you all its expertise and technology to give you the keys to a flawless customer journey.

#2

Reduce your customer service costs

Extra work for your teams, more service calls and callers : as a customer support service is often seen as a cost center, Mediatech-cx helps you streamline your processes and thus helps you reduce the cost of non-quality (decrease of repeated calls, decrease of claims, …).

#3

Turn detractors into promoters

A dissatisfied customer is full of strong emotions! If you can transform these feelings from negative to ultra-positive you will turn detractors of your brand into promoters. Mediatech-cx lets you make contact with unhappy customers and open a dialogue, giving you the opportunity to turn the situation around. In concrete terms, a dissatisfied customer and his complaint are immediately flagged to your employees, thus allowing them to seize the initiative and act accordingly.

#4

Handle complaints and optimise your processes

Good customer experience management means responding promptly and efficiently to your customers’ complaints. In turn you will economize your human and financial resources, and ultimately save effort. Mediatech-cx offers its innovative complaints handling process which effectively automates low-level tasks. Your employees are freed up to focus on the customer relationship. Overall, all your customer service gains in excellence and becomes cheaper!

#5

Improve your customer experience KPI’s (NPS, CSAT, CES)

It’s a fact that companies with the highest customer experience rating accurately measure satisfaction indicators. Getting the best results from your customer service department is not simply a matter of chance, so it is important to track areas for improvement and measure progress. The Mediatech-cx platform addresses this need, guides you and gives you access to the best KPI’s according to your challenges and your context. Each driver and indicator is adapted to an employee’s level in the organisation (customer advisor, manager, director …) giving better precision and performance.

#6

Get meaningful insights from your surveys

At the very least you will collect responses to your surveys, but at best you can gain a clear and precise insight into a customer’s perception of his journey, as a whole or at one or more key moments. With a solid expertise in designing campaigns, selecting channels and the moments of solicitation, as well as processing and analysing the results, Mediatech-cx guarantees that you will get the most from your surveys.

#7

Avoid survey fatigue

In a highly connected world where consumers are already overloaded with solicitations by brands, it is important to avoid bombarding them with satisfaction surveys and ensure every communication is highly targeted and personalized. The experience and solutions developed by Mediatech allows you target the right people with the right degree of solicitation.

#8

Collect and efficiently leverage web reviews

Reviews that are published and shared on the web by online users are a gold mine. However, to reap the benefit, you must be able to detect, collect, process and analyse them. Mediatech-cx provides you with tools to monitor and analyse these perceptions to enable you to optimise your customer experience initiatives.

Our mission

Large Companies have a lot of data about their customers, but sometimes, indeed very often, they don’t make the most of it. Feedback from customers in response to satisfaction surveys is no exception.

Our mission is to help all these organisations to take full advantage of their customers’ perceptions after each close or distant interaction, transforming their feedback into concrete actions on their behalf.

Hervé CEBULA

CEO & Founder
of Mediatech-cx

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