Whatever your challenges…
The power of our unified, customisable and flexible Voice-of-Customer platform enables you to reach all your objectives
How does it work?
- Design and manage your surveys easily, over any media (email, web, sms, phone, QR code …).
- Gather customer reviews from the web and social networks (Google, Facebook, Trip Advisor …).
- Integrate customer insights from your information systems (CRM, telephony …) and those reported by your employees.
- Centralize all your customer insights on a single platform.
- Use the technologies integrated in our platform to transform raw and unstructured data (verbatim, comments, messages) into structured material.
- Transcription (speech to text).
- Translation (any language to any language).
- Semantic analysis and sentiment analysis
- Leverage multidimensional analyses, as well as artificial intelligence integrated in the semantic and influence analyses (driver analysis) to identify the most urgent items needing improvement.
- Use Mediatech-cx to manage your action plans directly and facilitate sharing and collaboration.
- Monitor the impact of your improvements through the evolution of your indicators and customer verbatims.
Manage and broadcast feedback
- Manage the customer experience with your own view (markets, products, journeys, service providers, consultants …) using our user-customisable dashboards and real-time reports. Share them with your teams and colleagues in 1 click.
- Use personalised automatic notifications, not only to alert but also to congratulate and encourage.
- Disseminate key customer experience indicators and selected customer insights within your organisation (Intranet, digital walls …).
Engage with your customers and employees
- Trigger customer response actions automatically according to your choice of criteria, mixing quantity and quality.
- Deploy a customisable workflow throughout your organisation to efficiently process and monitor response actions.
- Enrich “first contact” customer insights with those collected during subsequent interactions.
- Steadily improve your responses by continually measuring their impact.
- Communicate your key customer experience indicators and selected customer insights – on your website, on your mobile app, on your invoices…
- Publish customer insights on third-party platforms visited by your prospects (Google, Facebook, Trip Advisor …).
- Make use of automatic moderation of online reviews and customer comments for effective publicity whilst complying with the regulations (GDPR).
The Mediatech-cx platform
The Mediatech-cx platform enables all companies to empower their teams with the ability to truly improve the customer experience.
Mediatech-cx Open Edition
Flexible & Configurable
Power for big projects
• Configurable by the customer
• For operational and power users
• For complex deployments
Mediatech-cx Turnkey Edition
Ease of use for operational staff
• Configured by Mediatech-cx
• For operational users only
• For simpler deployments