The all-in-one solution to transform your customer experienceUse the Mediatech-cx SaaS platform to manage your customer experience by keeping customer-centricity front and center. Customer feedback is instantly organized and disseminated throughout your organization. That means each team and each employee can take appropriate actions within a framework that promotes fact-based, positive management, by engaging employees with the Bravo Box.
Meet your strategic and operational goals
Convert customer insights into action, improve customer experience, boost business KPIs and develop customer culture.
LISTENto your customers
Capture all the conversations (by e-mail, chat or phone) with your sales or customer service departments (because the Voice of the Customer lives there too!).
Turn customer feedback into actionable information
Analyze and explain to persuade
Share your customers' perceptions
- Real-time dashboards and reports that can be customized by users.
- Share reports with your teams and co-workers in a single click.
- Personalize your automated notifications to receive alerts, but also to praise and encourage.
- Disseminate your key indicators and customer experience insights within your organization (intranet, digital walls, etc.).
- At all relevant levels of analysis: teams, individuals, markets, products, customer journeys, service providers, advisers, etc.
Manage the customer experience
React immediately to customer dissatisfaction and customer needs
- Optimize your responses to build loyalty, recover customers and nurture brand ambassadors.
- Automate based on the criteria you choose to combine quantity and quality.
- Enrich the initial feedback gathered with information gleaned during re-contact.
- Measure the impact of your responses to continue improving them.
Continuously improve your offer, processes and customer focus
- Analyze satisfaction/dissatisfaction contributing factors
- Prioritize customer sticking points and corresponding action plans
- Monitor the impact of your actions
Publish scores and reviews
Learn about Mediatech-cx services
Our accomplished data scientists, client success managers and subject matter experts support you throughout your project.